Responsive recruiter

Benefits:

Competitive salary
Flexible schedule
Opportunity for advancement

Evolve Yourself LLC is seeking a compassionate, organized, and professional Intake Coordinator to serve as the first point of contact for clients seeking mental health services. The Intake Coordinator is responsible for managing referrals, conducting intake screenings, scheduling appointments, verifying insurance eligibility, maintaining accurate documentation, and ensuring a smooth onboarding experience for clients and families.

The ideal candidate is detail-oriented, customer-service driven, and capable of working in a fast-paced behavioral health environment while maintaining confidentiality and professionalism.

Essential Duties & Responsibilities

Serve as the primary contact for new client inquiries via phone, email, and walk-ins
Conduct initial intake screenings and gather demographic, insurance, and referral information
Schedule intake assessments and coordinate appointments with clinical staff
Verify insurance eligibility and obtain authorization when required
Maintain accurate client records within the electronic health record (EHR) system
Ensure all intake documentation, consents, and releases are completed and uploaded timely
Communicate with referral sources, hospitals, schools, community agencies, and families regarding intake status
Explain agency programs, services, policies, and procedures to clients and caregivers
Monitor intake pipelines and maintain referral tracking logs
Assist with collecting required documentation for admissions and program eligibility
Coordinate with clinical and administrative staff to ensure continuity of care
Follow HIPAA and confidentiality guidelines at all times
Assist with front office administrative duties as needed
Participate in staff meetings, trainings, and quality improvement activities
Must be willing to travel to clients home in order to fill form and get parent signatures. (Not in all cases)

Qualifications

Education & Experience

High school diploma or GED required
Associate’s or Bachelor’s degree in Healthcare Administration, Social Work, Psychology, Human Services, or related field preferred
Minimum of 1–2 years of administrative, intake, healthcare, or behavioral health experience preferred
Experience working with Medicaid, managed care organizations, or behavioral health services preferred

Knowledge, Skills & Abilities

Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Ability to handle sensitive information with discretion and professionalism
Knowledge of medical terminology and behavioral health services preferred
Proficient in Microsoft Office, Google Workspace, and EHR systems
Ability to work independently and as part of a team
Strong problem-solving and customer service skills

Physical Requirements

Ability to sit for extended periods
Frequent use of computers, phones, and office equipment
Ability to occasionally lift up to 15 pounds

Compensation: $25.00 per hour

About Us

At Sims Social Services/Evolve Yourself, we believe in the power of community and the profound impact of mental health on individuals and society. Welcome to a space dedicated to fostering well-being, supporting personal growth, and building stronger, healthier communities. Our team of dedicated professionals is committed to providing compassionate, client-centered care tailored to unique needs.

Holistic Approach

Our approach is holistic, recognizing the interconnectedness of mental, emotional, and social well-being. We believe that by addressing these aspects in harmony, we can guide individuals towards a more fulfilling and balanced life.

Community-Based Services

Sims Social Services/Evolve Yourself extends beyond the counseling room, actively engaging with and contributing to the community we serve. By fostering a sense of belonging and connection, we aim to create a supportive environment where individuals feel understood, valued, and empowered.

Our Mission

At the heart of Sims Social Services/Evolve Yourself is a commitment to providing exceptional mental health counseling and community-based programs. We understand that every individual's journey is unique, and our mission is to empower you to navigate life's challenges with resilience and strength.

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This role requires frequent communication with new clients over the phone. Can you describe a time when you had to handle a difficult or emotional customer, and how you ensured they felt heard and supported?*

This position may require occasional travel to meet with clients or attend community events within the service area. Are you comfortable with occasional local travel, and do you have reliable transportation and a valid driver's license?*

Do you have experience using computers, Microsoft Office, Google Workspace, or electronic health record (EHR) systems for scheduling and documentation?*

Are you comfortable communicating with clients by phone, gathering sensitive information, and maintaining confidentiality?*

Referral code from a current employeeIf no code provided, add their name instead.